Privacy Policy

This privacy policy describes how Robin Underwear ("we", "us" or "our") collects, use and share when you use our website https://robinunderwear.com/ visits (hereinafter referred to as the "site") or when you use our services in another way.

Personal information we collect

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies installed on your device. Moreover, we collect information about the individual web pages or products that you view, which websites or search terms have referred you to the site and information about how you deal with the site. We refer to this automatically collected information such as "Device information".

We collect device information using the following technologies:

"Cookies" are data files that are placed on your device or computer and often contain an anonymous unique identification. For more information about cookies and how you can disable them, visit http://www.allaboutcookies.org.
"Log files" follow actions that take place and collect data on the site, including your IP address, browser type, internet provider, referring/final pages and date/time stamps.
"Webbakens", "Tags" and "Pixels" are electronic files that are used to record information about how to browse through the site.

In addition, when you make a purchase or try to make via the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), e-mail address and telephone number. We refer to this information as "order information".

When we talk about "personal information" in this privacy policy, we are talking about both device information and ordering information.

How do we use your personal information?

We generally use the order information that we collect to fulfill orders placed via the site (including processing your payment information, arranging the shipment and providing invoices and/or order confirmations). We also use this order information to:

Communicate with you;
Screen our orders on potential risk or fraud; and
When in accordance with the preferences you have shared with us, we offer information or advertising with regard to our products or services.

We use the device information that we collect to help screen possible risks and fraud (especially your IP address) and more generally to improve and optimize our site (for example by generating analyzes about how our customers Browse and interact with the site, and to evaluate the success of our marketing and advertising campaigns).

Sharing your personal information

We share your personal information with third parties to help us use your personal information, as described above. For example, we use Shopify to make our online store work - you can read more here about how Shopify uses your personal information: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the site - you can read more about how Google uses your personal information: https://www.google.com/intl/en/policies/privacy/. You can also unsubscribe from Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we can also share your personal information to comply with applicable laws and regulations, to respond to a summons, a search order or other legal request for information we receive, or to otherwise protect our rights.

Non -tracing

Keep in mind that we do not adjust the data collection and the use of our site when we see a do not track signal of your browser.

Your rights

If you are a European resident, you have the right to access the personal information we have about you and to ask that your personal information is corrected, updated or deleted. If you want to make use of this right, please contact us via the contact details below.

In addition, if you are a European resident, we note that we process your information to meet contracts that we may have with you (for example if you place an order via the site), or otherwise for our legitimate business interests as described above . Also keep in mind that your data outside of Europe is transferred, including to Canada and the United States.

Retain data

When you place an order through the site, we will save your order information for our administration, unless and until you ask us to delete this information.

Changes

We can update this privacy policy from time to time to, for example, display changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy policy, if you have any questions or if you want to submit a complaint, please contact us via e-mail on info@robinunderwear.com or by post on:

Robin Underwear
Ironpoortkaai 3, 2000 Antwerp
Belgium